FAQs

FAQS Do you have items in stock? • Yes, all items are stocked locally in Australia. If you want to confirm large quantity of a certain product, please contact us using the contact form.   How long does shipping take? • Items are dispatched on the same or next working day. Please allow 3-5 business days and up to 10 days for regional areas.   Do you have a showroom or store to visit? • No. We are located in Sydney and operating fully online. • If you would like to contact us - please contact us through the contact form or via email and we will be in touch with you shortly.   Do you have a warranty on your products? • Yes, standard 12-month warranty. However, please consult us for maintenance instructions and Terms & Conditions.   Do you offer wholesale pricing? • Please send us an email regarding commercial quantities.   How can I contact you? • The fastest way to contact us is sending a message through the contact form. We check your email constantly and will always respond to your inquiries as a matter of urgency.    Where do I enter a discount code or coupon code? • The discount code is entered at the very end of the checkout process. Once shipping and payment details have been entered, you will be able to enter the code.   Do I need an account to place an order? • No, you can check out as a guest or you can create an account. The benefits of creating an account are that next you will be able to sign into your account which saves you time at checkout and you will receive our latest promotions or sales notification.   What payment methods do you accept? • We accept online payments through our integrated checkout.   What is your return policy? • Please refer to our Returns and Refund page